Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your fort must be unused and in the same condition you received it, with all poles, connectors, fabric, lights, and hardware included, and packed in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at info@myfort.com with your order number and a brief description of the reason. Returns should be sent to:

[INSERT RETURN ADDRESS]

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any return question at info@myfort.com.

Damages and issues

Please inspect your fort when it arrives and contact us right away if anything is defective, damaged, or missing, or if you received the wrong item. Send photos if you can — it helps us sort it out faster. We'll evaluate the issue and make it right.

Exceptions / non-returnable items

Gift cards cannot be returned. Any item marked final sale is also non-returnable.

Forts that have been used outdoors, modified, or damaged through misuse fall outside our return policy. Get in touch if you have questions about your specific order.

Exchanges

The fastest way to get the fort you want is to return the one you have, and once the return is accepted, place a separate order for the new one.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your fort must be unused, in the same condition you received it, and in its original packaging. You'll also need your order number or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since we approved your return, contact us at info@myfort.com.